FAQ & Support - AniMEGAstore.com

For first time buyer, you can enjoy 10% OFF on your whole order amount, the more you buy the more you save!
Just apply promotion code: FIRSTTIME at checkout! Grab the deal now and thank you!
1st time buyer special discount 10% OFF

Payments & Ordering Details

What payments are being accepted?

Payments are accepted via PayPal or Stripe (Credit Cards / bank debit cards / Google Pay / Apple Pay),
Alipay & WeChat Pay payments are accepted after email confirmation with us at support@animegastore.com
Mail Orders (check / money order / cash), Western Union transfer, or Bank Wire-Transfer, Alipay & WeChat Pay.

Pay by credit cards, bank debit cards via PayPal or Stripe
Pay securely without exposing any of your payment details. All transactions are 100% secured via the 3rd party payment processor PayPal or Stripe and protected by SSL technology.

PayPal or Stripe is our authorized payment processor to process online payment transactions, we do not process your payment details.

Pay by international money order / check / cash
For customers who preferred to place an order by international money order, check, or cash, please email us the following details to support@animegastore.com:

Your wanted list of products (with respective quantities)
Your full name & shipping address
Your wanted shipping method: standard shipping or express shipping
Your payment method. If you prefer to pay in currency other than USD, please make a note to us.

What is the order processing time?

Orders with items that are in stock will be shipped within the same day or 2-5 business days after the order payment is cleared. Due to Covid19, the logistics may take longer than usual.

Merchandise that requires making time:

4-8 business days: cosplay costumes that requires time for making
7-10 business days: custom made costumes in buyer given sizes for tailoring
2-4 business days: pillow cases, printed goods, and items bag, depending on available stocks
2-4 business days: t-shirts & hoodies, depending on available stocks
2-7 business days: cosplay swords, or large sized props, or masks, depending on available stocks
2-6 business days: cosplay wigs, shoes and other custom-made items

Occasionally when there are temporarily sold out or back-ordered items, we will try to get them filled/restocked as soon as possible. In order to not let you waiting, items that are in stock will be shipped out first, and back-ordered items will be shipped out to you separately afterwards without additional split shipping cost. It will take up to 1-2 weeks sometimes in order to allow the manufacturer/supplier to have sufficient time to produce the next stocks available.

If you place an order and notice an error such as a wrong size or wrong mailing address, please e-mail us at support@animegastore.com immediately so that we could correct your order before it is shipped out. If your order has already been shipped, we are unable to change the order that is already in transit by the postal services.

How do I confirm my order has been received?

Upon successful payment transaction, you will receive the followings:

An order receipt email sent from PayPal or Stripe to confirm your order.
An order confirmation email from AniMEGAstore to let you know that we had received your order.

Please review the items you have purchased are correct, as we will process them directly as instructed. Please make sure you have provided a correct mailing address and email address. After your order is shipped, another shipment confirmation email with tracking number will be sent to you.

If you have not received any emails after you placed the order, please check and make sure a valid email had been provided in your order. If an email address provided is invalid or due to email filter, you may not receive the email notification. Please also check your email junk folder.

You can also try to contact us with another email, or contact us via our facebook page message, thank you.

Do you charge tax?

We do not charge tax on any orders.
We mark all shipments as gifts to avoid unnecessary duty tax by your country's customs.
For some countries on some occasions the customs in your country may charge you a import duties, taxes, or other customs charges, and that is not our charge.
We are not responsible for delivery delay or charge caused by the customs of your country.
For details please consult with your country's customs, and your understanding is appreciated.

How do I cancel an order?

We process your order immediately and usually your order will be shipped within 24 hours.
Kindly notify us by e-mail at cancel@animegastore.com quoting your email address, your full name provided in your order, and the transaction ID as soon as possible.

Please understand that if your order is already shipped, it cannot be cancelled. You can return the shipment afterwards with the a non-refundable shipping fee that had already been paid to the postal services.
If you made a mistake in your order, you can simply tell us at support@animegastore.com to fix the mistake.

How do I request for an exchange or refund? (Risk Free Shopping Full Refund / Free Exchange Policy)

Shopping at AniMEGAstore is risk free! Exchange is free of charge when the following conditions are met:

Wrong item is delivered (product has to be unused/unopened for return)
Problem is reported to us via email at support@animegastore.com within 15 days after the delivery.

Free exchange will be arranged immediately.
In different cases, customer will be offered to either

keep the wrong item as a gift with a free replacement sent to you
return the wrong item back to us at our cost for a free exchange

Please note that no return will be accepted without authorization, please contact us via email first.

If an ordering mistake was made by the customer, returning and re-shipping fees will be required for the exchange/replacement. Shipping fee is not refundable. Please provide your email address and your full name being used in your order.

If an item becomes unavailable after purchase, a full refund is guaranteed.

We do not accept return for items that are already used or damaged.

When you place your order with us, you have agreed all terms stated. Please visit our terms of sales page.

What is the shoes size conversion?

The sizes listed on our website is using Euro sizes, and it can be converted with the following shoes size chart:

If you need any further assistance, please contact us at support@animegastore.com, thank you.

Can I pay in my local currency?

Please note that all our product prices & shipping prices are listed in USD currency.

If you want to see the current currency conversion rate, please consult with your nearest local currency exchange agent or an online currency exchange tables such as http://finance.yahoo.com/currency-converter

If you are paying by credit cards or debit cards in other currencies, the charges will be converted to your currency automatically when you checkout. If you are paying by international money order, check, or cash, please contact us at support@animegastore.com to confirm the currency exchange rate from USD to your currency.

Click the add to cart button but not working?

Please clear your browser cookies and try again. Usually the shopping cart issue will be resolved by clearing the cookies data.

To clear cookies in browsers please follow the steps below:

Chrome: go "settings", then choose "clear browsing data".
Firefox: go "settings", then under section "privacy & security", then clear "cookies and site data".
Opera: go "settings", scroll to "browsing data" then click on "clear".
Internet Explorer: go "settings", then within "general", under the "browsing history" setction choose "delete".

Please contact us at support@animegastore.com if you still could not add an item to shopping cart after the cookies is cleared.

How do I place a bulk or wholesale order?

For wholesale order enquiries, please send e-mail to us at wholesales@animegastore.com for quotes and details.

If you are buying a large / bulk order, for example an item with large quantity, you can check with us at support@animegastore.com for a bulk order discount.

Wholesale payment is accepted in Bank Wire-Transfer/Western Union Transfer/Alipay/Wechat Pay only.

Shipping Information

Worldwide shipping information: Do you ship to my country?

Yes, we accept and ship orders worldwide to all countries. We ship via registered and insured airmail/parcel, and express services. Basic insurance for the shipment is included with the postage. If you reside in a country that requires extra documentation for shipment clearance, please inform us via email at support@animegastore.com

Delivery and shipping options

1. Standard International Registered & Insured Mail / Parcel

All shipments will be packed with proper protection for safe delivery. Shipment insurance is included.
It will normally take approximately 7-15 business days for the shipment to reach most destinations world-wide. For some destinations, it may take up to 4 weeks for delivery.
Tracking number of shipment will be provided to you in our shipment confirmation email.

2. EMS Express Shipping with priority handling

Orders with express shipping will be processed and handled first with priority.

All shipments will be packed with proper protection for safe delivery. Shipment insurance is included.

For order amount under $220, the express delivery upgrade fee is only $39. The delivery will be completed to most destinations worldwide within 2-5 business days by EMS express. We will pay the over-weight postage at our cost for your saving!

Please note that shipping time excludes order processing time, and customs clearance time in the destination country.
Sometimes customs clearance will delay the delivery a little, please be patience and allow enough time for delivery. We and the postal services are not responsible for the short delays caused by your country customs according to the postal regulations.

* For Canadian & Italian shoppers: parcel & express shipments to the Canada / Italy are required to provide addressee's contact phone number in order for the shipment to be accepted. Please remember to include your contact number when you checkout to avoid delay on the shipping. We will notify you by email if the phone number is missing.

Discounted shipping and handling fees
Discounted combined worldwide shipping & handling fee. Fast and reliable delivery!
We ship globally, and the shipping fees are based on order size, and it is the same to worldwide destinations!

Order Size	Shipping Fee	Express Fee
$0.01 - $42.99	$7.50	$44.50
$43.00 - $96.99	$15.50	$54.50
$97.00 - $150.99	$23.50	$62.50
$151.00 - $229.99	$33.50	$72.50
$230.00 or above	$45.50	$95.50

We pay all over-weight fees so that you always only have to pay the flat low postage for your order. Combined shipping costs, buy more & save more with us!

No pretended free shipping with highly marked up prices on the merchandise. We sell at true discounted prices, and we pay for all over-weight international postages for true saving for our customers!

Please note that some countries postal services have limitation on a shipment sizes. If a shipment has exceeded the sizes limitation of a particular country's postal services, we will notify the customer by email. In such cases the shipment can only be sent by express services with a larger sizes limitation, and an express upgrade fee would be required for shipping.

What is the shipping & delivery time?

Estimated delivery time to different regions of the world required by the postal services.
Delivery time in business days, excluded holidays and order processing time

Regions / Destination	Standard Delivery	Express Delivery
Autralia / New Zealand	7 - 14 days	2 - 5 days
United States	7 - 14 days	2 - 5 days
Canada	7 - 14 days	2 - 5 days
United Kingdom	8 - 15 days	2 - 6 days
Europe Region	7 - 15 days	3 - 6 days
Asia Region	7 - 13 days	2 - 5 days
Sweden/Norway/Finland	8 - 15 days	3 - 6 days
Middle East / UAE	9 - 16 days	4 - 9 days
South America	9 - 17 days	4 - 9 days
Russia	7 - 15 days	4 - 9 days
International / Others	10 - 20 days	4 - 9 days

Occasionally for some countries, customs clearance will delay the delivery a while, please be patience and allow enough time for delivery. We and the postal services are not responsible for the short delays caused by your country customs.

Sometimes such as in holidays season due to heavy mails load for the postal services, it will take longer than usual for the postal processing times. Please understand postal processing is out of our control, and we will always ship your order within our own processing time.

Delivery may also be delayed due to COVID-19, and please be patience allowing enough time for the postal services to deliver the shipments.

Please note that are not responsible for deliveries delayed by the shipping carrier or due to inclement weather conditions, strike, natural disasters or any unexpected problems out of the normal delivery processes.

Products & Discounts Information

Inventory availability & Request products that you could not find

As our commitment towards our customers, we always try our best to ensure that items are available and ready to be shipped.
Items that are in stock will be processed and shipped to you immediately.

Sometimes due to the high demand on some products or supply delays from the manufacturers, certain items may become temporary out of stock and back-ordered.

If an order contain multiple items, items that are in stock will be shipped out to you first, and back-ordered items will be shipped to you as soon as our inventory is refilled, with no additional handling or shipping fees required.
We refill our stock 2 to 5 times weekly.

It is our highest concern of our customers satisfaction. We provide fast and satisfactory customer support to our customers, if you have any questions please feel free to contact us at support@animegastore.com

If you could not find the type of anime products you want, please let us know and we will get it for you at discounted low price.
Please send your request to request@animegastore.com. We are always working to expand our products variety, and we would love to know what type of products that you are interested! We have large suppliers/manufacturers connections that we can always find what you want at discounted prices ^_^

Promotion Discount offers & Free giveaways for all orders

All our prices are shown in discounted prices, that our items are at least 20-35% off.
For items that are 40% off or more, items will be marked with the discount tags for easy navigation.

Beside the great discounted items prices & flat rated worldwide shipping fees, there are other promotional and limited time discount deals available. Buy more and save more with us :)

Free gifts will be included for all orders! The more you buy, the more free giveaways you will get!
The random free gifts will be included in your order shipment :)

Please check our "Discount Deals" page for weekly specials and item that are on clearance discounts!

The following discounts can be used separately on top of other discounts with the following conditions:

New shoppers can get 1st time purchase discount 10% OFF on the 1st order!
Apply the coupon code "FIRSTTIME" when you checkout.

Limited time promotional discounts will be offered from time to time. Please check our website for details.

Special coupons that you had received from us via promotion or loyalty rebate.

Only 1 coupon could be used per order.
For all buyers, share your good shopping experience with us on a blog or a review website,
just email us and we will issue you a 10% rebate on your every order amount!

Security & Privacy Information

Transactions Security

We do not process your credit card or bank details directly, that it will be processed and protected by the 3rd party payment processor PayPal or Stripe only. For some concerned shoppers, please be rest assured that your credit card or payment details will not be disclosed to anyone under the PayPal or Stripe regulations, and we do not have the data. Payment processor uses latest SSL (secured socket layer) to securely process and protect sensitive data during the online transactions.

Privacy Policy

Our website is 100% safe with personal details collected or popup's.
Our website is checked and verified by Norton safe web.
We are committed to safeguarding the privacy of our customers' personal data. Information such as name and address, and e-mail addresses will be regarded as private and confidential. The information will only be used for communicating with the customers about the status of an order. We will not disclose any of your information to any 3rd parties, unless for legal fraud investigation. For details please visit our privacy policy page. Payment information will be processed & safeguarded by PayPal or Stripe.